MEMBER CONSULTATION - REVISED CUSTOMER CHARTER AND TERMS AND CONDITIONS

Due to the introduction of the new “doorstep selling” regulations that have become law in October, quite profound and sizeable changes are proposed to the Model Terms and Conditions of Business and Customer Charter for APHC Members.

The Customer Charter is an essential document which APHC members agree to comply with when undertaking work with customers

The Model Terms and Conditions of Business are produced as a template for members to use in laying down key business contracting arrangements with customers

Proposed modifications have been made to both documents in light of the legislative changes and we are now progressing through a consultation period with members with regard to key changes that have been made. We would appreciate your spending some time reading through the two revised documents and providing any feedback and comments that you wish to make. The two files are available as Microsoft Word files with new text coloured underline and text that has been removed crossed through.

The files can be accessed by first logging onto the members area of the website and checking under General Documents. If you have any problems accessing these documents please contact the Technical Services Department.

Consultation is open to all members until 24^th October 2008, feedback and comment on the documentation can be made by e-mailing t&s@aphc.co.uk or faxing the Technical Services Department on 024 7647 0942.

Published: 23 September 2008

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