Consumers

Association of Plumbing and Heating Contractors (APHC)- is the leading Trade Association for the Plumbing and Heating Industry in England and Wales.

All members of the Association are reliable, established, businesses which employ fully trained staff and have a commitment to high levels of customer service. Each member undertakes an annual assessment to ensure they are meeting the strict business standards. Part of these standards is to hold and operate an approved Customer Complaints system.

On this website in 'Find A Plumber' you will find an interactive search engine that allows consumers to locate their nearest APHC Licensed Plumbers. If you have problems with this site please call 0121 711 5030.

Customer Charter

The APHC Customer Charter, to which all members must adhere, sets out the minimum terms that members must offer their customers, including:-

Written estimates/quotes
Specification of works
Any exclusions
Terms of Payment

APHC Business Performance Standards cover a wide number of areas of a firm's operation to ensure that they are committed to high levels of service. Among the areas assessed by the Association's staff are:-

The business must have been trading under its current name for at least 2 years
All operatives must be able to demonstrate suitable levels of competency
The business must carry at least £2m of Public Liability Insurance
They must work to the APHC Customer Charter
They must operate a documented Complaints Handling Procedure
They must meet the requirements of the Water Supply (Water Fittings) Regulations Approved Contractor Scheme
They must produce evidence of Financial Probity

For more details of APHC Licensed Plumber Scheme visit the membership page or call the membership services team on 0121 711 5031.