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Complaints

Although we take every possible action to ensure that our members are reputable and reliable, and that their work is of the standard required by consumers, we recognise that complaints against our members can and will occur.

That is why we have a comprehensive Complaints Procedure. In the first instance, we always aim to resolve disputes amicably, without resorting to a formal complaint. However, where this is not possible, the procedure is there to protect your rights as a consumer, and to uphold the quality of workmanship you can expect from one of our licensed members.

If you need to register a complaint against one of our licensed members, or would like a copy of the Complaints Procedure, please call Membership Services on 02476 472503. Lines are open Monday - Friday, 9am-5pm, excluding Bank Holidays. You can also request information by e-mail.